Since the beginning of the COVID19 situation, our team has been closely monitoring the situation and its rapid and constant evolution.
Scott and I have been on the phone with our leadership team constantly and have implemented our crisis preparedness plan to ensure the safety of our teams and customers, and the appropriate continuity of our services.
Above I have outlined the current state of our products and services plan. This plan is evolving real-time as the situation evolves.
Please Note that we are adjusting our plan real-time based on the direction, recommendations and/or requirements of the appropriate municipal, provincial/state, and federal governing bodies.
As well as Health Canada, the World Health Organization and the CDC.
The health and safety and well being of our teams and customer community is the priority to Scott and I during this time so we can continue to deliver and support the products you count on.
Considering the most recent news and announcements from the government and the health organizations, we have made the decision to have employees in our offices work from home through at least March 30, 2020.
We have also suspended business travel until further notice.
Our team is focused on answering your calls and emails as quickly as possible.
We might not have all the answers on the spot, but we are collaborating every day to get the answers to your questions as quickly as possible.
We sincerely apologize for any inconvenience and ask for your understanding as our team strives to deliver individualized service to each caller in turn.
We recognize that this is a challenging time for all, and most importantly we remain deeply committed to the safety of our teams, customers and communities we visit.
If you have any questions or concerns, please feel free to contact our team at 1-888-556-2244 or firstname.lastname@example.org
Thank you for your patience and understanding during this time,
Stay healthy, stay safe, talk soon,